Terms and Conditions

Introduction

This website is owned and operated by:

LUC-MAT d.o.o.
Maistrova ulica 16,
1241 Kamnik

Registered number: 3827763000
VAT: SI72267828

Company is registered in Ajpes under register number: 479650.
https://www.ajpes.si/prs/podjetjeSRG.asp?s=1&e=479650

These terms and conditions apply when you buy any goods via this site or otherwise use this site. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future.

You are not eligible to buy any goods via this site if you are below the legal age to form a binding contract with us (unless you have the consent of your parent / guardian); or it is unlawful for you to buy or use the goods in, or import them into, your country. 

We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.

Odstop od nakupa, VRAČILO BLAGA

Kupec ima pravico, da v 14 dneh vrne kupljeno in nerabljeno blago. V tem primeru je kupec dolžan nositi stroške, ki nastanejo pri vrnitvi predmeta nakupa ter blagu priložiti tudi račun dobavitelja.

O nameravanem vračilu mora kupec pisno obvestiti dobavitelja, najkasneje v 14 dneh od prejetja blaga, razen če ni drugače dogovorjeno in sicer na kontaktni e-naslov info@fashionoutletshop.si, nerabljeno blago pa vrniti v nadaljnjih 15 dneh. Kupec vrne blago na naslov: Luc-Mat, d.o.o., PE: Grobeljska 27, 1234 Mengeš.

Dobavitelj je dolžan prevzeti le tisto blago, ki še ni bilo uporabljeno, ni poškodovano in je zapakirano v originalni embalaži, kot je bilo poslano kupcu. Vsa vračila, ki ne bodo vrnjena v skladu z zgoraj napisanim, bodo zavrnjena.

Kupec ob vračilu blaga pošlje tudi račun za blago in osebne podatke ter transakcijski račun, na katerega želi prejeti vrnjeno plačilo. Vračilo plačila bomo opravili v roku največ 14 dni po prejemu obvestila o odstopu od pogodbe. 

Več o postopku vračila, ter ustreznim obrazcem za vračilo kupec dobi na tej povezavi.

Discount codes

We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Unless otherwise stated codes are only available for future new orders placed online, and can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

All discount codes refer to the price excluding delivery charges. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

Display of goods on our website

We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made every effort to display as accurately as possible the appearance / colour / texture / finish of our goods. However, what you see will depend on your monitor and computer equipment and so you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on the screen. For example, the colour tone may differ.

Payment and price

The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.

If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.

Payment is in advance by the means stated on our website. Despatch of the goods is subject to our receipt of full payment in cleared funds.

You must contact us immediately with full details if you dispute any payment.

If any amount due to us is unpaid, or unjustifiably charged back, we may charge you:

a reasonable additional administration fee;

the amount of any third party charges imposed on us; and/or

interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998.

We may also cancel this agreement on written notice (including email).

Your order

Kupoprodajna pogodba je med kupcem in Luc-Mat d.o.o. sklenjena v trenutku, ko trgovina fashionoutletshop.si kupcu pošlje potrdilo o prejetem naročilu. Od tega trenutka naprej veljajo cene in drugi pogoji, po katerih je bilo naročilo oddano in veljajo tako za fashionoutletshop.si, kot za kupca.

Kupoprodajna pogodba (elektronsko sporočilo s potrditvijo naročila) se hrani za potrebe izpolnitve naročila na email strežniku fashionoutletshop.si v elektronski obliki. Podatki, ki se v ta namen hranijo so ime in priimek, elektronski naslov, kontaktni telefon, naslov za dostavo, seznam naročenih izdelkov, ter arhiv komunikacije z administratorjem trgovine. Po izpolnitvi naročila se hranijo le še podatki posameznega naročila, do katerih pa je dostop možen le ob poznavanju številke naročila ali številke računa.

Acceptance / unavailability

There will be no binding contract of any kind between you and us unless and until we accept your offer by emailing you to confirm that we have despatched the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

Delivery

Delivery will be to the address which you specify when ordering. We may deliver different parts of your order on different dates.

Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. NB The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.

We will use our reasonable endeavours to arrange delivery within the time specified on our website or, if none, a reasonable period. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control.

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If you do not, or if you are not available to receive the attempted re-delivery, then we are entitled to impose a reasonable administration charge. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available.

Risk and ownership

Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.

You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf.

 

Uveljavljanje stvarne napake:

Kupec nas mora o morebitni stvarni napaki obvestiti v roku dveh (2) mesecev od dneva, ko je bila stvarna napaka odkrita. O tem nas obvesti na email info@fashionoutletshop.si ter zraven poda natančen opis stvarne napake, hkrati pa nam omogočiti pregled artikla. 

Upravljavec spletne trgovine ne odgovarja za stvarne napake, ki so se na izdelku pojavile po dveh (2) letih, odkar je bilo blago izročeno kupcu. 

Pravico do uveljavljanja stvarne napake na artiklu natančneje urejajo določila zakona o varstvu potrošnikov.

 

Pritožbe in spori

Luc-Mat, d.o.o. (fashionoutletshop.si) spoštuje veljavno zakonodajo o varstvu potrošnikov. Fashionoutletshop.si si po najboljših močeh trudi izpolnjevati svojo dolžnost vzpostaviti učinkovit sistem obravnavanja pritožb. Pritožbo je možno oddati preko elektronske pošte na naslov info@fashionoutletshop.si. Ponudnik bo v petih delovnih dneh potrdil, da je prejel pritožbo, sporočil kupcu, kako dolgo jo bo obravnaval in ga vseskozi obveščal o poteku postopka. Ponudnik se zaveda, da je bistvena značilnost potrošniškega spora, vsaj kar zadeva sodno reševanje, njegova nesorazmernost med ekonomsko vrednostjo zahtevka in stroški, ki nastanejo pri reševanju samega spora. To je tudi glavna ovira, da potrošnik ne sproži spora pred sodiščem. Zato se ponudnik prizadeva po svojih najboljših močeh, da se morebitni spori rešijo sporazumno.

V primeru težav nas pokličite na telefonsko številko 030 776 883, pošljite elektronsko sporočilo na info@fashionoutletshop.si ali nam pišite na naslov:

Luc-Mat, d. o. o.
p.e. Grobeljska 27
1234 Mengeš

Postopek obravnave pritožbe je zaupen!

Izvensodno reševanje potrošniških sporov

Skladno z zakonskimi normativi Luc-Mat, d.o.o. (fashionoutletshop.si) ne priznava nikakršnega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje potrošniškega spora, ki bi ga potrošnik lahko sprožil v skladu z Zakonom o izvensodnem reševanju potrošniških sporov.

Luc-Mat, d.o.o. (fashionoutletshop.si), ki kot ponudnik blaga in storitev omogoča spletno trgovino na območju RS, na svoji spletni strani objavlja elektronsko povezavo na platformo za spletno reševanje potrošniških sporov (SRPS). Platforma je na voljo potrošnikom na elektronski povezavi https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

Navedena ureditev izhaja iz Zakona o izvensodnem reševanju potrošniških sporov, Uredbe (EU) št. 524/2013 Evropskega parlamenta in Sveta o spletnem reševanju potrošniških sporov ter spremembi Uredbe (ES) št. 2016/2004 in Direktive 2009/22/ES.

Intellectual property rights

All trademarks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our partners or suppliers. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.

Privacy

You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy.

Your content on our site

If we allow you to upload any content to this website, you must ensure that such information is accurate, not misleading, that it complies with all applicable laws, regulations and codes of conduct and that it does not infringe any third party intellectual property or other rights. Also, your content must not be defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, invasive of another’s privacy or similarly inappropriate.

If you post a review, rating or comment (“Review”) you promise that you have no personal or business relationship with the entity, product or service being reviewed, that you have not been offered any incentive on behalf of the entity being reviewed to write the Review, that you are not a competitor of the entity concerned and that the Review is your independent, honest, genuine opinion.

We reserve the right without notice or refund to suspend, alter, remove or delete any content or to disclose to the relevant authorities any such content if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority. If so, you must not attempt to re-publish or re-send the relevant content.

Security

If we enable you to create an account on our site, you acknowledge that this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. In such case you should also immediately amend your password via our Service. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

Availability of our site

We cannot guarantee that our site will be uninterrupted or error-free. We are entitled without notice and without liability to suspend the site for repair, maintenance, improvement or other technical reason.

Guidance on our site

Any guidance or similar information which we ourselves make available on our service is intended as very general information but we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.

Third party websites

We may link to third party websites which may be of interest to you. We do not recommend or endorse, nor are we legally responsible for, those sites or the goods or services which they offer. You use such third party sites at your own risk.

Act of God”

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

English law

These terms and conditions shall be governed by Slovenian law and any disputes will be decided only by the courts of Slovenia.

General

We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (ie that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

Complaints

If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these terms and conditions