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Return policy

Online Returns Policy - EU Orders
If you are unhappy with any of our products received, we will happily provide you with an exchange or refund within 14 days from purchase for products on sale and 14 days for products with regular price. All technical products have 1 year warranty period.

Returns and exchanges for online orders will be accepted where the product is returned in its original condition. This includes item not to have been worn, altered, or washed. Your returned product must also have the original packaging and MUST also have the original tags still attached. In the interests of hygiene we do not offer change of mind refunds on pierced jewellery. We do not offer change of mind refunds or exchange on underwear or swimwear if the hygiene seal has been removed, or if it has been removed and reapplied.

Returns Process
Filling out the returns section of your online purchase receipt:
______________________________________ LUC-MAT d.o.o., Vir, Šaranovičeva cesta 25a, 1230 Domžale, Slovenia ______________________________________
Please note: The more accurate and detailed your return paperwork the quicker we can process your exchange or refund.

  • We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return, as we are not responsible for lost return packages.
  • If you request a refund of the purchase price, it will be refunded within a maximum of 14 days after receipt of notice of withdrawal from the contract.
  • Need help? Contact our customer support by email:

Received Returns

  • Once received, your return will be inspected and in most cases be processed within 48 hours. This may be by way of an exchange or refund.
  • Please note: In some cases the garment may need further inspection by the manufacturer before an exchange or refund may be given. You will be contacted if this is the case. We aim to have your refund processed within 48 hours of receiving, however some faults must be approved by the manufacturer before a refund or replacement can be issued.
  • Purchases made through PayPal can only be processed for refunds and exchanges by mail.
  • All purchases sent back to us by post will be at your cost. If an item happens to be faulty or we have incorrectly sent you the wrong item(s) then we will cover the cost of posting the item back.
  • We cannot accept ‘cash on delivery’ payments or deliveries.
  • In the interests of hygiene we do not offer change of mind refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed.

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